Terms of service
Overview
Welcome to TypeTopia Prints! The terms “we”, “us” and “our” refer to TypeTopia Prints. TypeTopia Prints runs this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). TypeTopia Prints is powered by Shopify International Limited, which enables us to provide the Services to you.
These terms, together with any policies they refer to (these “Terms of Service”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and our responsibility to you.
By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you don’t agree to them, please don’t use our Services. Nothing in these Terms of Service affects your statutory rights as a consumer.
1. Access and account
By agreeing to these Terms of Service, you confirm that you’re at least 18, and you agree that any children in your care may use the Services on devices you own or manage. To use the Services, including browsing or buying from our store, you may be asked for information such as your email address and your billing, payment and delivery details. You confirm that the information you give us is correct, current and complete, and that you have the right to give it. If you sign in to save your personalisation, keep your sign-in codes to yourself: you’re responsible for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.
2. Our products
Everything we sell is personalised and printed by us, in our own studio. We take care to show our products accurately, and what you see on screen is what we print, but colours can look slightly different in print, as every screen shows colour a little differently. Product descriptions may change at any time. We may stop selling any product at any time, and may limit the quantities we sell to any person or area.
3. Orders
When you place an order, you’re making an offer to buy, and you authorise us and our payment processors to charge your chosen payment method for the total of your order. We may accept or decline your order at our discretion, subject to the law. Your order is accepted when we confirm it and have received your payment. As our products are made just for you, we can’t change or cancel an order once it’s printed (see our Refund policy). If we don’t accept, change or cancel an order, we’ll try to let you know using the email address, billing address or phone number you gave us. Returns and refunds are covered by our Refund policy, which doesn’t limit your rights under the law. Our products are for your own personal use, unless we’ve agreed otherwise (for example, a bespoke order for your business).
4. Personalised orders
- Your photos and words. By uploading a photo, logo, name or message, you confirm you have the right to use it, and you give us permission to use it to make your order. Please don’t upload anything belonging to someone else, like another company’s logo or artwork, unless you have their permission.
- What we won’t print. We can refuse or cancel (and refund) any order we think is offensive, unlawful, or uses someone else’s photos, logos or designs without permission.
- What you see is what we print. You make your design on screen, so please check spelling, names, dates and photos before you add it to your basket. We print it exactly as shown.
- Our designs. Our designs, illustrations, lettering and fonts belong to us. Buying an order doesn’t give you the right to copy them or use them for anything else.
- Made to order. Personalised items are made just for you, so they can’t be cancelled once printed or returned for a change of mind. See our Refund policy.
5. Prices and billing
Prices, discounts and promotions may change without notice. You pay the price in effect when you place your order, as shown in your order confirmation email. Prices include VAT where it applies, and delivery is added at checkout. We may run promotions with their own terms; if those terms conflict with these Terms of Service, the promotion’s terms apply. You agree to give us current, complete and accurate payment and contact details, and to keep them up to date so we can complete your order and contact you. You confirm that (1) you’re authorised to use the payment method you give, (2) the payment details you give are true, correct and complete, (3) your payment provider will honour the charges, and (4) you’ll pay the charges at the posted prices, including delivery.
6. Delivery
Our delivery options, times and costs are set out in our Shipping policy. Your order is our responsibility until it’s delivered to the address you gave us. Delivery times are estimates, except where Royal Mail guarantees them. We’re not responsible for delays caused by events outside our reasonable control, such as carrier delays, severe weather, strikes, power or internet outages, cyber incidents or government action. If something like that happens, we’ll let you know and do what we can to keep the delay short.
7. Intellectual property
Our Services, including our designs, illustrations, lettering, fonts, text, images, graphics, product reviews, video and audio, are owned by TypeTopia Prints or our licensors and are protected by UK and international copyright, trade mark and other intellectual property laws. Buying a product doesn’t give you any intellectual property rights in it, its design or the technology behind it. You may use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our written permission. All rights not expressly granted are reserved by TypeTopia Prints. TypeTopia Prints’ names, logos, product names, designs and slogans are our trade marks, and you may not use them without our written permission. Shopify’s name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, product and service names, designs and slogans on the Services belong to their owners.
8. Optional tools
We may give you access to tools provided by third parties as part of the Services, which we don’t monitor or control. We provide them “as is” and “as available”, without any warranties or endorsement, and we’re not liable for your use of them. Any use of these tools is at your own risk, so please make sure you’re happy with the terms they’re provided on. Any new features we add to the Services are also covered by these Terms of Service.
9. Third-party links
The Services may contain material from, and links to, websites run by third parties, including embedded features. We’re not responsible for checking the content or accuracy of third-party material or websites. If you leave the Services to visit them, you do so at your own risk, and we’re not liable for any harm or loss related to your use of them, or to anything you buy from them. Please read their policies carefully before you use them. Complaints or questions about third-party products and services should go to the third party.
10. Relationship with Shopify
TypeTopia Prints is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver them. Section 11 explains how Shopify uses and processes information from these interactions. However, anything you buy in our store is bought directly from TypeTopia Prints. You agree that Shopify is not responsible for any part of any sale between you and TypeTopia Prints, including any injury, damage or loss resulting from products you buy, and you release Shopify and its affiliates from all claims related to your purchases from TypeTopia Prints.
11. Privacy policy
Our Privacy Policy explains how we collect, use and disclose personal information from your use of the Services. Because the Services are hosted by Shopify, as you browse and use them, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including your transactions. Shopify may use this information to provide, secure and improve the Services, process transactions, and help prevent fraud on this website and on other websites powered by Shopify. Information collected when you use the Services, including information collected automatically about your browsing, will be shared with Shopify and with third parties that may be in countries other than where you live, in order to provide services to you. Please read our Privacy Policy and Shopify’s privacy policy for more details.
12. Feedback
If you send us ideas, suggestions, feedback, reviews or other content (“Feedback”), you give us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display it in any medium for any purpose, including to promote the Services. This doesn’t cover the photos, names and words you upload to make an order: those are covered by section 4 and our Privacy Policy. You confirm that (1) you own or have the right to use all your Feedback, (2) you’ve disclosed any payment or incentive you received for it, and (3) it complies with these Terms of Service. We don’t have to keep your Feedback confidential, pay for it or respond to it. We may monitor, edit or remove Feedback we consider unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable, or that infringes anyone’s rights. Your Feedback must not infringe anyone’s rights, including copyright, trade mark, privacy or personality rights, and must not contain unlawful, abusive or obscene material or any virus or malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or others about where Feedback comes from. You’re responsible for your Feedback and its accuracy.
13. Errors, inaccuracies and omissions
Occasionally, information on the Services may contain typing errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, delivery charges, delivery times and availability. We may correct them, change or update information, or cancel orders if information is inaccurate, including after an order has been placed. If we cancel an order after taking payment, we’ll refund you in full.
14. Prohibited uses
14.1 You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to break any national, international or local law or regulation; (c) to infringe our intellectual property rights or anyone else’s; (d) to harass, abuse, insult, harm, defame, intimidate or discriminate against any of our staff or anyone else; (e) to send false or misleading information; (f) to send, upload, download, use or re-use any material that doesn’t comply with these Terms of Service; (g) to send any advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate any other person or organisation; or (i) to do anything that restricts anyone’s use or enjoyment of the Services, or that, in our view, may harm TypeTopia Prints, Shopify or users of the Services, or expose them to liability.
14.2 You also agree not to: (a) upload or send viruses or any other malicious code; (b) reproduce, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track other people’s personal information; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data-gathering tool, AI tool (such as agentic AI) or other automated or manual means to access the Services; or (f) interfere with, bypass or get around any security or access measures we use. We may suspend, disable or close your account at any time, without notice, if we find you’ve broken any part of these terms.
15. Agents
15.1 This section (“Agent Terms”) applies if you use, allow, enable or cause an Agent to access, use or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or organisation, and that can run on someone’s device without direct supervision.
15.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates strictly in line with section 15.4. No Agent may access, use or interact with the Services if we’ve asked it not to.
15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
15.4 Agents must: (a) in all HTTP/HTTPS requests, identify that the request comes from an Agent and give the Agent’s name by including “Agent/[agent name]” in the request’s user agent string; (b) not hide that any access or interaction comes from an Agent, such as by (i) mimicking human behaviour, or (ii) completing or getting around CAPTCHAs or other measures meant to tell computers from humans; (c) answer truthfully any question asking whether interactions come from a human or a computer; and (d) not get around any measure meant to block, limit or control how Agents access, use or interact with the Services.
16. Termination
We may end this agreement or your access to the Services (or any part of them) at any time without notice, and you’ll still owe any amounts due up to that date. These sections continue to apply after termination: Intellectual property, Feedback, Termination, Information on the Services, Our responsibility to you, Indemnity, Severability, Waiver and entire agreement, Assignment, Governing law, Privacy policy, and any other terms that by their nature should continue.
17. Information on the Services
Information on or through the Services is for general information only. We don’t promise it’s accurate, complete or useful, and you rely on it at your own risk. Nothing in these terms affects your legal rights: the products we sell you must be as described, of satisfactory quality and fit for purpose. We can’t promise the website will always be available, uninterrupted, secure or error-free.
18. Our responsibility to you
If we break these terms or fail to use reasonable care and skill, we’re responsible for loss or damage you suffer that’s a foreseeable result of that. We’re not responsible for loss or damage that isn’t foreseeable. We don’t exclude or limit our liability in any way where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the products we sell you. Our products are for domestic and private use only, so we’re not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
19. Indemnity
If someone makes a claim against us because you broke these Terms of Service, for example by uploading a photo, logo or design you didn’t have the right to use, you agree to cover our reasonable losses and legal costs arising from that claim. We’ll tell you about any such claim promptly.
20. Severability
If any part of these Terms of Service is found to be unlawful, void or unenforceable, that part will still apply as far as the law allows, and the rest will remain in force. Nothing in these terms limits any rights you have under consumer protection laws or other laws that can’t be waived by contract. If any part of these terms conflicts with those rights, those rights apply.
21. Waiver; entire agreement
If we don’t enforce any right or term straight away, we haven’t given it up. These Terms of Service, and any policies we post on this site, are the entire agreement between you and us about your use of the Services, and replace any earlier versions and any previous agreements or communications between us about it.
22. Assignment
You may not transfer your rights or obligations under these terms without our written permission. We may transfer our rights and obligations under these terms to another organisation. We’ll tell you if we do, and it won’t affect your rights.
23. Governing law
These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland. Nothing in this section limits your right to rely on the laws that protect consumers where you live.
24. Headings
The headings in these terms are for convenience only and don’t affect their meaning.
25. Electronic communications
By using the Services or placing an order, you agree that we may send you messages about your orders, account, purchases, returns, these terms or anything else to do with the Services electronically, including by email or by posting them on the Services. Please keep your contact details up to date.
26. Changes to these Terms of Service
You can read the latest version of these Terms of Service on this page at any time. We may update, change or replace any part of them by posting the changes on our website, so please check back from time to time. We’ll tell you about any important changes as the law requires, and they’ll take effect on the date we give. If you keep using the Services after we post changes, you accept them.
27. Contact information
Questions about these Terms of Service? Email info@typetopiaprints.com, call 0161 672 7447, or write to TypeTopia Prints, Studio 19, Mill 2, Osborne Mill, Waddington Street, Oldham OL9 6QQ.